Omega Warranty Policy
Welcome to Our Warranty Page:
At Omega Pickleball, we're committed to providing exceptional products and outstanding customer service. We understand that peace of mind is essential when making a purchase, which is why we offer comprehensive warranty options for our valued customers.
Whether you're exploring our 30-day test drive, limited one-year warranty or considering our extended two-year warranty for added protection against both manufacturer defects and wear and tear, we're here to ensure your satisfaction every step of the way. Please review the details below to learn more about our warranty offerings. If you have any questions or need assistance, don't hesitate to reach out to our dedicated customer service team. Thank you for choosing Omega Pickleball.
30-Day Test Drive Guarantee:
Price: No cost to customer
At Omega Pickleball, we want you to be completely satisfied with your purchase. That's why we offer a 30-day test drive guarantee. If for any reason you're not happy with your product, simply return it within 30 days for a full refund—no questions asked. Your satisfaction is our priority.
Limited One Year Warranty (Paddles):
Price: No cost to customer
Our comprehensive warranty on all our pickleball paddles covers any defects in materials or workmanship for a period of one year from the date of purchase. If you experience any issues with your product during this time, simply contact our customer service team and we will be happy to assist you.
- Coverage: This warranty covers manufacturing defects, such as cracks, delamination, or any other issues that affect the performance or structural integrity of the product. This warranty does not cover damage caused by improper use, modifications, or unauthorized repairs. It also does not cover any incidental or consequential damages from the use of our products (wear & tear).
Extended Two-Year Warranty (Paddles):
Price: $30
For added peace of mind, we offer an extended two-year warranty option for only $30 that can be bought within (30) days of the date of purchase. This extended warranty provides comprehensive coverage so you can enjoy a no-questions-asked replacement of your product during the extended warranty period. Don't let unexpected issues disrupt your game – invest in our extended warranty for added protection.
- Coverage: This warranty covers manufacturing defects, such as cracks, delamination, or any other issues that affect the performance or structural integrity of the product. In addition, it covers damage caused by improper use, modifications, and unauthorized repairs along with incidental and consequential damages resulting from the use of our products (wear & tear).
Here are some important details about our warranty:
- Proof of Purchase: To make a warranty claim, you will need to provide proof of purchase, such as a receipt or order confirmation. This helps us verify the date of purchase and ensure that the product is still within the warranty period and you are the original purchaser. Please note: if you ordered directly from the Omega website, no proof of purchase is required as we have the order details.
- Return Process: If your product is eligible for a warranty claim, please contact our customer service team. They will guide you through the return process. Please note that you will be responsible for the cost of shipping the product back to us (except during the 30 Day Test Drive period).
- Evaluation and Resolution: Once we receive your returned product, our team will evaluate it to determine if the issue is covered under warranty. Under the standard limited one-year warranty if the defect is confirmed, we will either repair or replace the product (Omega reserve the right to make this determination), depending on the extent of the damage. Under the extended two year warranty, a replacement paddle will be sent. With both warranties, if a replacement is not available, we will offer a comparable product.
- Warranty Paddles: Please note if you receive a replacement paddle under warranty, the replacement paddle itself is not covered under warranty.
Limited Three Month Warranty (Apparel and Accessories):
Price: No cost to customer
Our commitment to quality extends to our apparel and accessories. We offer a limited warranty covering manufacturing defects for a period of three months from the purchase date. Should you encounter any issues during this time, please reach out to our customer service team for assistance.
Customer Satisfaction:
Your satisfaction is our top priority. If you have any concerns or questions about our warranty, please don't hesitate to reach out to our customer service team. We are here to ensure that you have a positive experience with our products.